Frequently Asked Questions
Everything you need to know about styling your space with Mooch.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its journey to your home.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition and packaging. Please note that for safety and hygiene reasons, used bedding and candles cannot be returned.
Are your furniture pieces sustainably sourced?
Yes, Mooch is committed to sustainability. We partner with artisans who use FSC-certified wood and eco-friendly finishes to ensure your home is both beautiful and planet-friendly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.
Can I cancel or change my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our support team via live chat or email.
Do you offer assembly services for large furniture items?
While most of our items are designed for easy self-assembly, we do offer a White Glove delivery and assembly service in select metropolitan areas for an additional fee.